We've been in this industry long enough to watch countless "revolutionary" technologies come and go. Most turn out to be incremental improvements wrapped in marketing speak. But incident response automation? This one's different, and I'll tell you why it matters.  Here's the uncomfortable truth we don't talk about enough: human beings are terrible at repetitive tasks that require sustained attention. We get bored. We make mistakes. We need sleep. And yet, for decades, we've b