AI image generated by Gemini IT Service Management , or ITSM, refers to the activities involved in designing, creating, delivering, supporting, and managing the lifecycle of IT services. It's about aligning IT services with the needs of the business and ensuring that these services are delivered efficiently and effectively. The Core of ITSM: Aligning IT with Business Goals At its heart, ITSM is about creating a synergy between IT services and business objectives. By ensuring