Custom Vendor Management & Rider Onboarding Software

In today’s fast-moving e-commerce ecosystem, delivery logistics are the backbone of customer satisfaction. Platforms like Flipkart, Amazon, and Swiggy rely on thousands of riders working through multiple vendor partners. While this model ensures scale, it also creates enormous complexity in vendor management, rider onboarding, and payment reconciliation.

For businesses coordinating with platforms like Flipkart, one of the biggest challenges is ensuring that vendors have full visibility over their riders while keeping onboarding, invoicing, and payouts error-free. Manual processes, spreadsheets, and scattered communication create bottlenecks that slow down operations and erode vendor trust.

At Synlabs, we specialize in building custom SaaS solutions that automate and simplify such complex workflows. One of the most pressing needs we’ve identified is the requirement for a custom vendor management and rider onboarding software—a platform that brings together admin oversight, vendor autonomy, rider onboarding, and financial reconciliation into a single seamless system.

This blog explores the client problem in detail, outlines a feature-rich solution, and demonstrates how Synlabs can deliver measurable ROI.

The Client Problem: Complexity in Vendor & Rider Management

Imagine you’re a logistics coordinator working with Flipkart. Every week, you onboard hundreds of riders across multiple vendors. Each rider’s data has to be collected, verified, uploaded into Flipkart’s console, and tracked for payroll. Vendors want updates, riders need employee IDs, and invoices must be reconciled against performance reports.

Without a structured system, the following challenges arise:

• Disorganized Onboarding: Rider details are scattered across Excel files, emails, or WhatsApp, leading to delays and errors in onboarding.

• Lack of Vendor Visibility: Vendors don’t have real-time access to see which riders are active, their performance, or payout status.

• Manual Reconciliation: When Flipkart sends performance-based invoices every 15 days, mapping employee IDs back to vendors manually is slow and error-prone.

• Vendor Disputes: Vendors often dispute payments due to lack of transparent reporting.

• Time-Consuming Processes: Internal teams spend hours on repetitive tasks instead of focusing on growth and optimization.

This isn’t just an operational inefficiency—it directly affects vendor relationships, rider satisfaction, and the company’s ability to scale logistics efficiently.

The Solution: A Custom Vendor Management & Rider Onboarding System

The solution lies in building a custom SaaS application designed specifically for vendor and rider management. Synlabs proposes a platform with multi-layered admin control, vendor-specific panels, automated rider onboarding workflows, and integrated invoicing & payment reconciliation.

This system eliminates manual bottlenecks, increases transparency, and ensures faster settlements for vendors.

Key Features of the Solution

1. Admin Panel (Two Layers of Control)

• Super Admin:

  • Create and manage all vendor accounts.

  • Full access to monitor all vendor and rider activities.

  • Configure payment cycles, reports, and platform settings.

• Vendor Admin:

  • Each vendor receives a dedicated login.

  • Can view only their own riders, reports, and payouts.

  • Enables a secure, segmented data flow.

2. Vendor Panel

• Vendors log in to their account.

• Upload rider KYC documents and personal details directly.

• Rider data flows to the Admin Panel for verification.

• Eliminates redundant back-and-forth communication.

3. Rider Onboarding Workflow

• Step 1: Vendors upload rider details (name, ID proof, contact).

• Step 2: Internal team verifies the data.

• Step 3: Riders are onboarded into Flipkart’s console.

• Step 4: Each rider receives a unique Employee ID.

• Step 5: Employee IDs are auto-linked back to the respective vendor’s account.

This ensures traceability and accountability for every rider in the system.

4. Invoice & Payment Integration

• Every 15 days, Flipkart sends invoices and performance reports based on Employee IDs.

• The system allows your team to upload this invoice/report to the Admin Panel.

• Auto-mapping: The platform maps employee IDs to their respective vendors.

• A vendor-wise split report is generated automatically.

Vendors can then view:

• Number of active riders

• Parcels attempted/completed per rider

• Total earnings

• Vendor-specific payout reports

5. Vendor Performance Dashboard

Each vendor has access to an analytics dashboard showing:

• Rider productivity trends

• Delivery completion rates

• Earnings per cycle

• Historical payout reports

This visibility fosters vendor trust and smoother communication.

Benefits of the System

• Faster Onboarding: Cut onboarding time from days to hours.

• Error Reduction: Automated data mapping eliminates manual mistakes.

• Transparency: Vendors can track performance in real-time.

• Stronger Vendor Relationships: Clear reports reduce disputes.

• Scalability: The system can onboard thousands of riders effortlessly.

• Financial Accuracy: Payment reconciliation is automated, reducing costly errors.

Why Synlabs?

At Synlabs, we don’t just build software—we solve operational bottlenecks that slow businesses down. Our expertise includes:

• Custom SaaS Development – Tailored to unique client workflows.

• Integration Specialists – CRM, ERP, Payment Gateways, Logistics APIs.

• Automation Enablement – Reducing manual effort by up to 70%.

• Scalable Architecture – Cloud-first, multi-tenant design for thousands of users.

• Agile Delivery – Faster go-to-market with iterative development.

Our mission is to give businesses the tools they need to scale faster, reduce errors, and build vendor trust.

Conclusion

Vendor management and rider onboarding are complex challenges in the logistics space—but they don’t have to be. With a custom Vendor Management & Rider Onboarding Software designed by Synlabs, businesses can streamline processes, eliminate errors, and foster stronger vendor relationships.

From admin control to vendor dashboards, rider onboarding to financial reconciliation, our solution is designed to solve the exact problems logistics businesses face every day.

If you’re ready to simplify operations and strengthen vendor trust, Synlabs is your technology partner of choice.